eForms Mobile Replicate – FAQs

eForms Mobile Replicate – FAQs

General & Branding

What database types does Replicate support?

Replicate currently supports Microsoft SQL Server. We are actively working to expand compatibility with other database engines in future updates.

Can I white-label Replicate with my own branding?

Yes. Replicate was built from the ground up for white-labeling. You can easily:

  • Override default CSS: Inject your own styles to match your brand.
  • Generic file naming: We use generic installation file names to ensure your customers don’t see any mentions of “Appenate”.

Should I install Replicate on my server or my customer’s server?

We recommend installing Replicate on the network closest to the end reporting tools. Since customers usually want to run their own BI and reporting software against the data, local installation ensures the best performance and data accessibility.

As a vendor, can I use a single Replicate license across all my accounts?

No. Each Replicate installation is tied to a single company account. Pricing is applied per linked account, so a separate license is required for each client environment you connect.

Troubleshooting Errors

Error 500.19 (Code 0x80070021) when accessing Replicate.

This error occurs when the “handlers” section in the IIS configuration is locked at the server level, preventing Replicate from using its own web.config settings.

The Fix:

  1. Navigate to: %windir%\system32\inetsrv\config\applicationHost.config
  2. Open the file in Notepad (run as Administrator).
  3. Search for the following XML element:<section name="handlers" overrideModeDefault="Deny" />
  4. Change Deny to Allow:<section name="handlers" overrideModeDefault="Allow" />
  5. Save the file and Restart IIS.

Other 500.19 Errors: If you encounter a 500.19 error with a different code, please refer to the Microsoft Troubleshooting Guide. Search the page for your specific error code to find the resolution.

Configuration & Sync Keys

Use the table below to locate the required keys found in the Organization Setup > Integration Settings page of your dashboard.

KeyDescriptionExample / Location
Sync.ProviderIdYour unique Company ID.Organization Setup page.
Sync.IntegrationKeyAny of your 4 API Keys.Supports Full Access or Anonymized keys.
Sync.PrivateTokenThe Private Token value.Found under Integration Settings.
Sync.UrlYour platform’s root URL.https://eforms.mobileform.net/
Sync.BillingUrlYour specific platform node.Usually identical to Sync.Url.
Sync.SelfUrlThe public URL for the sync site.The hostname you configured in IIS (e.g., https://sync.yourdomain.com).

Note on Billing URLs

If you are running an eForms Mobile Server installation, your Platform URL (Local) and Billing URL (Global Platform Node) may differ.