Restoring Trash

Restoring Trash

Occasionally, we get requests from users who accidentally delete items from their accounts, and we’re then struggling to recover their deleted work.

To address this, we’ve created the “Trash” feature to contain these deleted items. 

Items that can be restored range from deleted screens, data sources, uploaded documents, submitted form entries, tasks, and task templates, including any dispatched recurring task instances that are not yet in progress.

Items are stored in the Trash for 30 days, after which they are permanently deleted. Trash items can also be permanently erased from the Trash menu before the 30 days elapse.

Trash

Your account’s Trash can be found by navigating to Organization & Users > Trash.

On the Trash page, a list of previously trashed items will display. This list can be filtered by date, type, users, groups, and keywords.

The TRASH button when deleting items can be found in the following places:

  • The setting pages of Screens 
  • The setting pages of Data Sources
  • The settings page of any Tasks and Task Templates
  • The details page of Recurring Tasks
  • The details page of any Docs uploaded to Files & Docs
  • The popup that appears when clicking the MANAGE DATA button on the Table View page under Data Entries.
  • The popup that appears when clicking on the Folder Settings icon next to a Folder

It’s important to be diligent with your file naming as the restored file will have the same name as it had previously. This could potentially cause confusion with any replacements you may have created in the interim with the same name.

Restoring Items

To restore an item from Trash, hover over it and click its restore option as shown in the screenshot below.

  • Restoring a Form will also restore any linked data sources and full version history, and the form will be re-associated with the folder it was deleted from.
  • Deleting a folder, any content (i.e., screens, data sources, files) associated with the folder will not be deleted and will remain under all category.
  • Restoring a folder, any previously associated content will be re-associated.

Alternatively, you can restore multiple items by selecting/ticking them and then clicking the Manage button top-right of the page.

Restoring Cloned Data Sources

If you’ve had a data source import mishap, a cloned copy of the overwritten data source created when importing can be used to correct any mistakes.

What you’ll need to do to restore your data:

  • Restore the cloned data source copy and export (.xlsx).
  • Import the export (.xlsx) back into the original data source linked to your screens.
  • Delete cloned data source.

Website as a Service – Custom Side Menu

If your website is white-labeled and the side menu has been customized, the Trash menu option won’t display by default.

This is to prevent any undesirable changes to your custom menu.

Simply insert the following into your Custom Side Menu to make this feature visible on your website.

 {
      "Icon": "fa-trash",
      "Title": "Trash",
      "Link": "/Trash"
  }

Example

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