NOTE: This article only applies to businesses based in the EU

As we only sell to businesses and we have no EU offices, our company has NOT obtained a Value Added Tax (VAT) number for the European Union.

The reason is that VAT should be accounted for by you, as the business client, under the so-called “reverse charge” mechanism.
As per the European tax authorities:
“When you buy services from suppliers in other countries, you may have to account for the VAT yourself – depending on the circumstances. This is called the ‘reverse charge’, and is also known as ‘tax shift’. Where it applies, you act as if you’re both the supplier and the customer. You charge yourself the VAT and then (assuming that the service relates to VAT taxable supplies that you make) you also claim it back”.

Our software and services are all digital B2B sales and thus the reverse charge applies to invoices from us.

See this article and this FAQ for more details.

If you are an EU-based business, you MUST provide us with your VAT number.  

The VAT number is important, as it allows us to confirm you as being a valid EU business.

You can add this number in the Billing page of our web portal.
This number will then appear on all invoices from us, allowing you to satisfy auditing and accounting requirements.