You must be registered as an app user in order to log into the mobile app.
Once you are set up as an app user on the website, you will receive an email invite that contains a random password for you to log into the mobile app.
After logging in for the first time it is recommended that you change your password to avoid needing to remember the random password from your invite email.
Logging into the Web Dashboard requires access. If you maintain the appropriate access, provided to you by your administrator, you can login to the cloud dashboard. Your account exists on one of our multi-tenant cloud servers or on a privately managed server. If you do not know what platform you are on, please contact your administrator.