When to use camera in basic mode? (Android only)

On some lower-end Android devices, the app may crash due to low memory when using the native phone camera.

When this occurs and users are having trouble with the camera, we recommend enabling “Use Camera in Basic Mode” on the App’s Settings.

When enabled, this setting helps alleviate the issue of sporadic app crashes by optimizing the phone’s memory management when using the camera, resulting in a more stable, consistent user experience. 

Please note that your image quality will be reduced in order to reduce the app’s RAM usage, thereby minimizing app crashes.

• Related Articles

• Disable Battery Optimization (Android)

  Android manufacturers often extend the battery life of their devices using battery optimization tricks such as putting the device into sleep mode when not in active use or closing apps running in the background. Some manufacturers, notably Samsung, ...

• Can I use external GPS devices with the app?

  In some situations, you may need better GPS accuracy and reliability than what you receive via the onboard Android/Apple device GPS. For these cases, you should consider purchasing an external GPS receiver for your smartphone or tablet. We’ve done ...

• Why can’t my Android devices receive data? (Android SSL Certificate Issues)

  SSL Certificates can cause issues with the data connection between your Android mobile app and any Hosted GET or other web services that you connect to your applications. Android in particular is very strict about an SSL certificate’s trust chains, ...

• App permissions

  When launching the eForms Mobile Client app for the first time or using certain functionality within a form, like capturing and accessing media, etc., on the device, the app will ask for permission to function properly. If you allow it when initially ...

• Can I print labels and other content directly from the app?

  Yes, this is possible via our App Printing feature Search for “App Printing” in our help documentation to find an article with full details of how to build your desired output. Our App Printing functionality make use of standard operating system ...